Vouchers will be extended for 6 months from the original expiry date for a charge of £10 per person and we are only able to extend your voucher once. In order to extend your gift voucher please contact our Customer Care Team on 08. We are willing to extend gift voucher's for a maximum of 6 months if the voucher is still in date. My gift voucher has almost expired - can I extend my gift voucher? If the voucher has been purchased from Segway Events, we can only extend if it is still in date. I f your voucher is from an alternative provider, you will need to contact them directly to enquire about their policy on extending expired vouchers. No, if the voucher has expired already you will be unable to make a booking using this voucher. My voucher has expired can I still book in? This can all depend on your voucher provider. Maybe - please contact the company who issued your voucher for a replacement or alternatively please contact our customer care team to look further into your options. I've lost my voucher and I'm booked in, can I still participate? This payment will be refunded on receipt of a valid voucher in the post alongside a completed deposit refund form within 28 days of your experience. Failure to produce a valid voucher on the day of your experience means that full payment will be required to cover the cost of the experience before you will be allowed to proceed with registration. Yes you will need to bring your voucher with you on the day. For example:ĭo I need to bring my voucher with me on the day? Activating the voucher will give you another gift voucher number which we will need to complete the booking. Please remember to activate your voucher before booking your experience. Please enter the code in the same format as this example MW2-021114-1FB4A35641Įxperience Days, Activity Superstore and Red Letter Days Please seperate the two codes with a hyphen.We need the following in the exact order set out below. If you have one voucher reference please enter the full code, if you have mutiple codes and references it will depend on which company you have purchased the voucher from please see some examples below:
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